Policy & TOS
Style:
FurBitten Studios will not work off any preexisting base or customer provided bases. To ensure our own style and expectations of our customers everything will be made by FurBitten Studios or by an official business partner. Pride is taken in giving you something made from the ground up by our own hands and minds.
Closed Species Policy:
While we wish all were open and free for people to enjoy, we do understand a creator wanting to maintain their species image and control of their universe. However, this understanding is limited. Closed species requirements/rules/ restriction of access will only be adhered to if FurBitten Studios deems there are regular and reasonable means to acquire said close species. Species that are not deemed reasonable to acquire will be welcomed at FurBitten Studios, official/canon or not.
AI:
FurBitten Studios does not work with AI artwork or references of any kind.
Age:
FurBitten Studios does not work with minors under any circumstances. You must be 18+ in order to commission. A government issued ID will be required before payment is collected. Photo and other non-relevant information can be blurred out for your privacy.
Privacy:
Personal information collected will only remain in our possession for the duration of the commission and the securely discarded once the commission has been finished and the fursuit has been received by you. Relevant personal information is only shared to the shipping carrier for the purpose of getting your fursuit to you.
Payment:
Payment is collect via PayPal invoice or via Zelle bank transfer (PayPal preferred). Full payment is required unless otherwise agreed upon by both FurBitten Studios and the customer.
Change Requests:
If your update your character or wish to have something changed on your fursuit for whatever reason after paying the agreed price, a fee will be implemented. The extent of the fee depends on the change or update requested.
Refunds:
Refunds are only offer as shown by below:
30% suit made = 70% refund
50% suit made = 40% refund
70% or more of the suit made = 0% refunded
FurBitten Studios will not refund for a lost/stolen fursuit or from user mishandling.
Partially made fursuits that are refunded become FurBitten Studios property to complete as they wish and resell.
Rejection of Commission:
We reserve the right to reject your commission offer for any reason; such reason does not have to be disclosed to you.
Quality Expectations:
FurBitten Studios has 10+ years of experience in making fursuits offering truly custom one-of-a-kind builds. Care and dedication go into every build from the scratch made models to the last seam sewn. Please note however that each piece is a work of art made by human hands and small errors may be seen in your fursuit.
Our suits are made with the best materials possible, but they are still subject to wear and tear like any other clothing and are not protection gear of any kind. Take care of your fursuit and it will last you a long time! Should something happen however, please contact FurBitten Studios for repair guidance or for repair services.
Communication:
You may contact us with a variety of platforms, from email to social media. We will do our best to accommodate you on your preferred method of communication. Please ensure that you provide us with at least 2 ways to reach you.
WIP/Updates:
Progress updates will be sent to you as they occur. Please do not ask for updates daily. Some aspects of work may need your approval before continuing so please be watchful of your inbox for questions or approval requests from FurBitten Studios.
Commission Abandonment:
If we do not hear back from you when giving an update some work may still continue as we all can get busy. If after an additional update there is no response work on your fursuit will come to a stop until communication is restored. If after 6 months of no contact the commission will be marked abandoned and shelved. After 1 year a refund will be issued based on the ratio listed above.
Liability:
FurBitten Studios is not liable for any damages to you or your fursuit for user error of the suit, unsafe activities, accidents, or heath reasons. If you have any questions about allergy/health concerns, how to use or care for your fursuit, etc please ask FurBitten Studios for additional information.
Shipping:
Free standard shipping is available only to continental USA clients only. Standard shipping (with no extra insurance) is regular ground service through FedEx. USPS or UPS can be used if requested an available to your location.
All international clients, (outside the continental USA) including Alaska and Hawaii are required to pay in full for the shipping fee of their suit. Please expect a very high shipping fee. A short payment plan can be arranged if needed. Customs fee are not included in the shipping quote, those are extra fees you are required to pay apon receiving, FurBitten Studios does not quote or pay for any customs fees.
Faster shipping, use of another shipping carrier, or simply adding insurance to the package can be done at your expense. If you choose this option a shipping quote cannot be given until the entire commission is completed.
Please note as well, FurBitten Studios is not liable for shipping damages or complete loss of the package. Once it has been dropped off at the shipping carrier everything is completely out of my hands. If a item has been lost or damaged during shipping FurBitten Studios will not repair or replace the item for free.
If you have any questions about our terms please touch base with us for any needed clarification!